Dealing with Meetings You Can't Stand by Dr. Rick Brinkman

Author:Dr. Rick Brinkman
Language: eng
Format: epub
Publisher: McGraw-Hill Education
Published: 2017-03-20T16:00:00+00:00

WHEN TO USE A RANDOM SURPRISE ORDER

In a virtual meeting, if you want to make sure people are staying on their toes, paying attention, and not multitasking, have a surprise order. Let everyone know they will get a chance to speak but that the Air Traffic Controller or Pilot will call on them at random. Let people know this ahead of time and ask them to be ready when they are given clearance to speak.

ASKING QUESTIONS OF ANOTHER PARTICIPANT

I am often asked, “What if you have a question about what someone else has said?” I have experimented with ways to handle that, and I have found the simplest solution is to get in the Q to ask your question. Yes, you may be five people down, but because everyone has been relaxed and listening to each other, and because of flight recording (Chapter 9), it makes it easy to come back to what someone said previously.

If the current person in the Q has a question to clarify what someone else has said, the person being asked temporarily has the floor to answer the question—but only to answer the question. The Pilot needs to pay close attention so that the speaker doesn’t expound, expand, or restate what he or she previously said. It is really the questioner’s time in the Q, not that of the person answering. If the people answering questions go too far, the Pilot must cut them off gently. The Pilot should then give questioners their full two minutes in the Q if they have a point of view to express, based on the answer. In some cases, the answer to the question will suffice.

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